What we collect
To sign you in we store the mobile number or email address you give us and send a one-time code to it. To run your account we store your company and contact details, the names, emails, phone numbers and permissions of the people you invite to buy on your behalf, the delivery addresses you give us, the requests and orders you place, the prices quoted on them, the shipments and signatures recorded against them, and the invoices, payments and refunds that follow.
What we do not collect
We do not store card numbers or bank account numbers. We do not track your location. We do not build advertising profiles, and we do not sell or rent your information to anyone. There are no third-party advertising or analytics trackers on this website or in the ordering app.
Cookies
We set one cookie, to keep you signed in. It is not used for advertising or to follow you across other websites.
Photographs, signatures and documents
Photographs of parts and shelf labels are stored against the product record. A signature taken at delivery is stored privately against that shipment as proof of receipt, is visible only to authorised staff and to the account it belongs to, and is never used for anything else. Files are kept in private storage and are never given a public link.
Who can see your information
Your requests, orders, shipments and invoices are visible to you and to our staff whose role requires it. Every write is recorded with who did it and when. A signed-in customer account can only see its own records — never another customer's.
Who we share it with
We share only what each service needs to do its job for us. Stripe processes online card and bank payments and refunds; you enter card and bank details on Stripe's own page, and we never see or store the full numbers. Twilio sends sign-in codes by text message, and Resend sends them by email. Intuit QuickBooks keeps our accounts, so your company name, contact details, invoices, payments, credits and refunds are recorded there. Railway runs our servers and database, and Cloudflare serves this website and stores our files. Carriers receive the delivery address and contact details needed to complete a delivery. We will also disclose information where the law requires it. We will add any new provider to this list before it receives your information.
How long we keep it
Order, invoice and payment records are kept for as long as tax and accounting rules require. One-time codes expire within five minutes. Sign-in sessions end after a period of inactivity. Closing an account removes access but does not delete transaction history we are required to keep.
Your choices
You can ask us for a copy of what we hold about you, correct anything that is wrong, or ask us to close your account. To make a request, email the privacy address below or write to us.
Children
Our service is for businesses and the people who buy for them. It is not directed at children, and we do not knowingly collect information from anyone under 13.
Changes to this policy
When we change this policy we update it here and change the date at the top of the page.
Contact
Pannu Truck Parts is a trade name of Flame Freight LLC.
PO Box 1123, Auburn, WA 98071
[email protected]